Posted: Jul. 8th, 2019
The Guest Service Representative is considered a mall expert and is expected to have great knowledge of trends, mall programs and events. This role will provide exceptional customer service to guests and retailers including: services, retailer interactions, information and assistance. This role is the primary point of personal contact for Guests seeking information, assistance and shopping & dining recommendations while at Willow Grove Park. The Guest Service Rep will support Marketing activities in a manner which allows them to fulfill their primary responsibilities which includes helping Guests to take advantage of current offerings and connect with our Mall. They will also demonstrate a passion for providing quality service, making guest experiences memorable and continually look for ways to personalize the guest experience and go the extra mile.
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